Total quality management and human resource systems: an international comparison

Article Abstract:

Companies that provide employees with team-based human resource systems that incorporate group rewards, meetings, suggestion systems and team structures are those companies that have the highest number of quality tools being used by the highest number of employees. Data of the total quality management tools used in the banking, health care, auto and computer industries in Germany, Canada, the United States and Japan is presented to investigate the role of human resource practices in total quality management techniques.

Total quality management, Human resource management systems, Human resource information systems

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Strategic human resource management effectiveness and firm performance

Article Abstract:

A new study investigates whether organizational-level outcomes and performance are directly linked with strategic human resource management effectiveness.

Industrial efficiency, Economic efficiency

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Organizing work to support relational co-ordination

Article Abstract:

Issues concerning the development of relational co-ordination systems within service operations and the impact on team efficiency are discussed.

Services industry, Service industries

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