Using incentives to reward and motivate employees

Article Abstract:

The practice of giving non-cash incentives to top performing sales personnel is being adopted by a growing number of companies to motivate and lift the morale of employees in other fields. At British Telecom, employees ajudged as practising the values espoused by the organization are given luxury gift items such a personal organizer with simulated bison-leather case. The computer company ICL also rewards its personnel who displays excellence, especially in the area of customer service. Those who reach the 'gold level' are given their award in a city in Europe. Both Abbey Life and the Automobile Associations reward exceptional performance with opportunities to travel overseas. Human resource professionals have a important role to play in making such programs work. It requires considerable skill to determine the kind of gifts that would be effective in motivating different types of people.

Methods, Management, Human resource management, Employee motivation, Human resource directors, Incentives (Business)

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A match for the crowd

Article Abstract:

London's Metropolitan Police Force (Met) is using computer simulation to train its officers in dealing with a football crowd. This system aims to replicate the stimuli that police officers are subjected to in a football game and to show these officers the possible outcomes of their responses. The computer-based system was developed by the Met under the guidance of technology and training supervisor Jonathan Crego, and was patterned after the system developed by the Scottish Police College and the National Computing Centre. In designing the computer-based system, Crego's primary concern was the creation of a system that would give officers experiences that are as close to reality as possible. Credo also wanted a system that would allow officers to act on problem situations in any way they would like.

Police protection, Usage, Software, Computer simulation, Police training, Spectator control

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Tapping hidden skills

Article Abstract:

Many hospitals in London have effectively used literacy and assertiveness training programs to improve the skills of manual workers. University College Hospital's training program was sponsored by Workbase Training (London), a charitable organization. Workbase offered courses in reading, writing, communication skills, food hygiene, and self-esteem. The hospital, which implemented the program in order to better retain its ancillary staff, discovered that many of its employees had hidden skills. The training program improved customer service, as well as the entire operation of the hospital.

Hospitals, United Kingdom, Employee training, Great Britain

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