Women's management training in a ghetto?

Article Abstract:

Management training programs for women are popular, but the effectiveness of these programs continues to be questionable. A study by two British researchers indicates that, while courses satisfy those who attend them, they do not necessarily translate into improved job status for women. Men and women should be trained together as a way to sensitize them to working together in the workplace. Personnel managers can promote understanding between men and women, by: (1) developing work schedules that accommodate child care and household responsibilities, (2) extending maternity leave, (3) identifying and removing barriers to career advancement, (4) reviewing and revising recruitment practices, (5) training women for better positions, and (6) publicizing the efforts to help the careers of women in the firm, and the success stories relative thereto.

Psychological aspects, Analysis, Businesswomen, Women executives

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Customer service training in context

Article Abstract:

There are two methods of customer service training for employees: the evangelical style (group-oriented) and the exploratory style (individual-oriented). Before either method is attempted, it is necessary to set up a policy or define a mission statement to give the program a purpose. Support from top management is essential. There should be total involvement in the training program from the board, staff, managers and project coordinator to line employees. A survey should be taken to determine the company's weaknesses, and managers and supervisors should agree upon the training program desired. After the program, it should be evaluated.

Services, Human resource management, Customer service

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Super salaries and training in the city

Article Abstract:

One aspect of British investment houses' gearing up for the scheduled 'Big Bang' of stock market deregulation in London is the bidding wars going on to attract investment advisers within the city. Some of London's 'whizz kids' at investing are beginning to earn six-figure salaries while they are still 25 years old and younger. As salaries for traders and deal-makers climb in the investment industry, some London houses (including Japanese branch operations) are starting to emphasize personnel development and training programs to create experts from in-house employees.

Security and commodity exchanges, Laws, regulations and rules, Compensation and benefits, Securities, Investment advisers, Deregulation, Financial analysts, London Stock Exchange PLC, London

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