Data warehousing creates one stop shopping source

Article Abstract:

CNA Insurance Cos. is utilizing data warehouse technology to reduce costs and improve customer service. The company's data warehouse was developed to integrate the sales and claims components into a common information source. The data warehouse has saved the company $900,000 since its introduction in Jun 1995. The new system allows the company to anticipate customer behavior and calculate a cost/benefit analysis of customer satisfaction.

Management, Decision support systems, CNA Insurance Cos.

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Make technology part of superior service

Article Abstract:

Technology has become a key component for superior service and needs to be integrated into the overall strategy of the insurance industry. Meeting the expectations of consumers, reducing costs, training time, and turnover, and improving sales are some of the goals of technology usage. Important steps are the design process, target operational metric identification, and the identification of the appropriate technology to be used.

Electronic computers, Electronic Computer Manufacturing, Analog & Hybrid Computers, Insurance carriers, not elsewhere classified, Insurance NEC, Other Direct Insurance (except Life, Health, and Medical) Carriers, Usage, Computers, Microcomputers, Digital computers

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How can I reengineer my business procedures?

Article Abstract:

Insurers should take advantage of new technology and see if all or part of their operations need to be reengineered. Reengineering can affect costs, revenues and customer satisfaction. The insurer should objectively review current operations, looking for places where improvement is possible. Once strengths and weaknesses are identified, the reengineering can be designed towards specific ends.

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