Elephant hunt: big-game attorneys target insurers

Article Abstract:

The insurance industry is increasingly becoming a target for class-action lawsuits, as both life/health and property/casualty insurers come under fire for dubious business practices. Prudential Insurance Company of America is embroiled in a class-action suit which has cost the insurer $410 million in initial settlements, and New York Life Insurance Co. has paid out $65 million. Both cases are ongoing as of 1997. The tarnished reputation of the insurance industry makes it an easy target for lawyers prepared to manipulate already unsympathetic jurors.

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors, Insurance Regulation, Management, Class actions (Civil procedure), Cases, Class action lawsuits, Insurance law

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Click, she said

Article Abstract:

A survey reveals that 42% of Internet users are women and that more than 36% of the women surveyed are regular users of financial sites. Such trend indicates that women will show increased interest in and usage of insurance sites. Bernadette Tracy, president of NetSmart has designed a six-step strategy for insurers to effectively build relationships with female online customers. It includes customer-service enhancement, awareness of the prospects' needs, link establishment and maintenance of customer relationship

Insurance Management, Usage, Internet, Marketing, Insurance

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Two's a crowd

Article Abstract:

Insurance companies and claims databases users may eventually have to choose between the National Insurance Crime Bureau's (NICB) ClaimSmart and American Insurance Services Group's (AISG) all-claims database. The insurance industry can only support one database. However, both NICB and AISG are industry-owned organizations and supporting one or the other should not be the issue. A joint venture between AISG and NICB may be the industry's best option.

On-Line Information Services, Database Vendors, Information retrieval services, Database industry, Information services

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