Expert systems: the missing step

Article Abstract:

The success of expert systems depends on the developer's ability to capture the thought processes of experts. Capturing these thought processes is particularly difficult in the insurance industry because of the complexity of claims administration and underwriting processes. Developers should work with mental models during the systems development process. The steps in using these models to create an expert system include collecting background information on the experts and conducting interviews with the experts.

Life insurance, Accident and health insurance, Methods, Models, Management, Cover Story, Expert systems, Mental representation, System development, Systems development, Mental representations

---

Agency Automation: Connecticut Mutual Life

Article Abstract:

Connecticut Mutual Life Insurance studied methods to update the field telecommunications network, OASIS. The existing system was not supplying the agents with all the necessary information. Sophisticated, expensive hardware was an option. Personal computers were chosen instead. The company and agency force are pleased with the performance of the personal computers. The most serious obstacle was failure to take the necessary time to become fully familiar with the equipment and functions.

Laws, regulations and rules

---

Printing for the Future Today

Article Abstract:

Provident Life and Accident is revamping office procedures and physical work environment. Efficiency is important to handling competition. Paper handling is a problem. Electronic printing is rated highly. Simple techniques are emphasized.

Evaluation, Equipment and supplies, Word processing

Similar abstracts:

• Abstracts: Every paycheck tells a story. Agency merger planning can offset cultural clash. Perpetuation requires years of preparation
• Abstracts: Insurers' cost cutting yields little improvement. Undervaluation poses unanticipated threats
• Abstracts: Banking on platform automation. Getting frenetic about genetics. Fundamental change and the bottom line: how to improve financial results through employee ownership
• Abstracts: Executive bonuses: determination and payment. Selecting your next investment manager or mutual fund: why discipline trumps emotion every time
• Abstracts: Nuances of the Treasury Stock Method: stock option expensing and the impact of compensation costs on diluted earnings per share

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.