Image problems affect both sides of industry; negative aspects of managed care are spilling over to property/casualty as both sides battle the public's perception of insurance as one world

Article Abstract:

The property/casualty sector of the insurance industry is being hurt by the negative impact of developments in managed health care as perceived by a public which holds a universalistic conception of the insurance industry. The fact that the public does not differentiate between property/casualty insurance and managed care means that providers of property and casualty insurance are being hurt by the surging costs and consequent deterioration in the quality of managed care for a growing number of people.

Direct Health and Medical Insurance Carriers, Hospital and medical service plans, Medical Care Insurance, Economic aspects, Influence, Health insurance

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Customer relation efforts help the industry's image

Article Abstract:

Improved marketing and customer service by the property and casualty insurance industry has helped raise the public's perception of the industry. The drive to improve service probably resulted from many insurers' decisions to adopt total quality management goals. The industry has also been proactive in its communication with the media, helping to broadcast its message and products. The improved industry image is also the result of stabilizing auto insurance rates.

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Divide disaster risks among major stakeholders

Article Abstract:

Real estate developers, government agencies, businesses and insurers must cooperate to develop reasonable plans to insure regions of high density and high risk. Many residences and businesses have been built in areas prone to hurricanes and earthquakes. By cooperating together, capital can be pooled to sufficiently cover the risk of catastrophic losses.

Management

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