Read all about it to avoid trouble

Article Abstract:

Cynthia Davidson of Santa Monica, CA, wrote "The Market Conduct Handbook for Agents" to provide agents and other insurance professionals answers on how to avoid misconduct and its penalties. Agents often do not understand that their day-to-day activities have a large impact on market compliance and conduct issues, although the insurance company is ultimately responsible. They have the responsibility to educate themselves to avoid misconduct.

Insurance Agencies and Brokerages, Insurance agents, brokers, & service, Insurance Agents & Brokers, Behavior, Interview, Ethical aspects, Insurance agents, Davidson, Cynthia

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Industry can profit from feedback engineering

Article Abstract:

USAA Group Inc. uses feedback from employees to improve its operations. All employees are encouraged to use the feedback system, which takes problems or suggestions and directs it to other employees for action. Actions taken on the feedback are shared, so that employees can learn from the feedback system. Other employees too can learn from the feedback by using the computer system.

Column, Technology application, USAA Group Inc.

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