Pay executives for their real performance

Article Abstract:

Executive compensation must take into account the return or shareholder value that an executive's performance brings to the corporation. Earnings-per-share, return on equity and growth from earnings do not present an accurate measure of the executive's performance and may create business problems in decision-making. Economic value added gives the most accurate measure of the real worth of executive contribution to shareholder wealth. This measure considers business risk taken in capital employment.

Evaluation, Compensation and benefits, Chief executive officers, Pay equity, Earnings per share

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Linking quality with employee rewards: an evolutionary tale of a Baldrige Award winner

Article Abstract:

Universal Card Services Corp. became a Malcolm Baldrige National Quality Award winner after only two years of operations. Its innovative concepts such as customer advocacy, customer service quality and customer value added remain crucial in industry. Universal's success is attributed to a novel incentive compensation scheme which boosted employees' focus on quality.

Nonbank Credit Card Firms, Credit Card Issuing, Personal credit institutions, Methods, Management, Nonbank credit card services, Credit and debit card industry, Credit card industry, Total quality management, AT&T Universal Card Services Corp.

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