Culture of professionalism

Article Abstract:

An interview with David Maister, the expert at managing professional service firms who has consulted with many law firms, discusses results of a survey showing that financial success is a large function of employee attitudes.

Interview, Client development, Maister, David

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Law firms plug in; both large, small practices catch up with business in embracing technology

Article Abstract:

Law firms are closing their technology gap with the business community according to the legal profession's two longest-running technology surveys. Both the ABA's 1997 Large Law Firm Technology Survey and its Small Law Firm Technology Survey show a profession that has come to grips with the relevance of automation to its work, and technology is considered a critical tool. The 1997 survey showed that 98% of large law firms give at least some employees full Internet access, and these employees use mainly for legal research or for communicating with clients.

Technology application, Law offices

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Beyond the words; understanding what your client is really saying makes for successful lawyering

Article Abstract:

Great lawyering also requires good listening, for this is how lawyers bring clients worlds into their own. Lawyers who have this skill will distinguish themselves. Components of good listening are limiting distractions and alllowing the room to be silent, listening with the purpose of understanding rather than of formulating a reply, being aware of the message body language sends to the speaker, and listening for the meaning in various cues,

Methods, Practice of law, Attorney and client, Interviewing in law practice, Legal interviewing

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