Thinking is fundamental

Article Abstract:

Law firm MIS officials must remember to think through situations before reacting to the escalating problems of hectic law practices. These problems often include staff complaints, system selection and client demands. Managers often respond to vocal and outspoken workers that insist on the superiority of their proposals. This approach should always be avoided, and all suggestions must be evaluated for how they will benefit the entire firm rather than a small section of it. Managers should also attempt to upgrade their respective firm's systems prior to buying new ones. Conversely, however, they must remain technologically current. Firms are wise to choose well established vendors and products but should avoid flashy and unproven innovations. Although newer products are often most attractive, they may lack vital support. To fully benefit from support teams, MIS officials must make certain that all help desk employees are informed of and fully trained in all system and application changes.

United States, Management, Computers, Digital computers, Telecommunications systems, Technology overview, Law offices, Help desk services, System selection

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Handling difficult students

Article Abstract:

Trainers need to know how to deal with difficult students and classes. problem types of students include the following: pokerfaces, who give no clue about whether they understand or how they feel; motormouths; the experts; inventors, who never seem to be in sync with everyone else; police, who seem to always be looking for something wrong; nasty students; and bullies. General rules for trainers include the following: Be honest; be positive; empathize; be patient; work effectively with both quicker students and with slower ones; and have fun.

Management issue, User training services, Training services

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New law makes e-signatures legal

Article Abstract:

The Electronic Signatures in Global and National Commerce Act, which became law in Jun 2000, is ambiguous about the legal status of specific technologies that may be used. A legal professional says many people remain wary of using electronic signautures, pending clarification of which technology is best and most efficient. Moreover, changes could occur in the federal law based on states' feedback.

Telecommunications regulations, Digital signatures (Authentication), Government communications regulation, Digital signature

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