Netting happier customers

Article Abstract:

Australian banks are promoting banking over the phone or on the Internet as a way of cutting costs. A study by Price Waterhouse and ACA Research found that face-to-face customer transactions cost banks between $25 and $50 per transaction, while phone systems using Interactive Voice Response technology cost between $4 to $8 per call.

Banking industry, Management, Economic policy, Customer service

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Quick step

Article Abstract:

The Australian Academic and Research Network has activated a trans-Pacific internet link designed to give the research community greater bandwidth. This is connected with Internet2, a grouping of more than 180 US universities that have been collaborating for some time to create a high-speed network.

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e-power

Article Abstract:

Issues are presented concerning the use of the internet by protest groups who are involved in the organization of demonstrations and rallies. The ability of protest groups to reach large numbers of people is discussed.

Political aspects, Civil rights movements

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