Quality - the key to success

Article Abstract:

The ability to provide quality as perceived by the customer determines business success or failure. Studies show that financial performance is directly affected by the perceived quality of a firm's products or services. Experts estimate that poor quality costs businesses about 10% to 30% of gross sales. Because of its importance, the US Department of Commerce considers the pursuit of world-class quality a top priority. It continues to give out the Malcolm Baldrige National Quality Award to promote quality consciousness among American businesses. It also sponsored the recent 'Second International Quality Summit' attended by the country's foremost business leaders who discussed key quality issues. It is becoming clear that commitment to qual

Methods, Management, Economic aspects, Product quality, Cover Story, Customer service, Business success

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"Doctoring" Doctors and Their Families

Article Abstract:

A neurologist with over 40 years of experience provides advice to doctors who must treat another doctor. Many physicians are uncomfortable as patients and find it difficult to reverse roles. They may consider illness as a weakness and have a hard time asking for help. Doctors should assure their colleagues that they will be treated like any other patient. Try to allay the doctor-patient's anxiety and discuss all plans and decisions in detail. Allow time for discussion but do not identify too closely with the patient.

Care and treatment, Physicians, Medical professions

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Spin doctored

Article Abstract:

The Australian cricket team in 1999 is concentrating on winning the Carlton & United Trophy. England's victory at the Melbourne Cricket Ground has set the stage for a contest in the fifth Test at the Sydney Cricket Ground. The difference between Australia and England may come to mental strength and endurance.

Australia, Portrayals, College sports, Cricket, Cricket (Sport)

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