At the Unix helm, with an attitude

Article Abstract:

Unix System Laboratories Inc Pres and CEO Roel Pieper believes there are great opportunities for the sale of UNIX as an operating system for desktop computers. He denies that UNIX is in any way dated and sees the future of the operating system market as a battle between UNIX, which is migrating to smaller machines from workstations, and Microsoft Windows and IBM's OS/2, which are being used on increasingly powerful microcomputers. Pieper says the desktop market has the potential to increase UNIX revenue growth from an annual 20 percent to 100-200 percent. Microsoft, he feels, has more to lose from operating-system competition than do UNIX producers. Pieper believes UNIX's speed and small size are strong advantages that will give it an edge during the first six months of 1993 and fully expects to see UNIX applications appear on the mass software market soon.

Officials and employees, Computer software industry, Software industry, Operating systems (Software), Marketing, Operating systems, Interview, Chief executive officers, Pieper, Roel, UNIX, Operating System, Outlook, Market Analysis, Unix Systems Laboratories Inc.

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Managing a company's software is getting more complex; weak support and a clamor for programs add to the chaos

Article Abstract:

The person responsible for managing a company's personal computers faces an increasingly daunting task. For example, Carol Meadows oversees 3,000 microcomputers for Great Western Bank, Chatsworth, CA, and 750 to 1,000 more machines are being added each year as the bank continues to downsize, changing from mainframe computers to networks of interconnected micros. A manager's problems are compounded because each computer usually runs several applications. Moreover, many companies are attempting to cut costs, which typically means that fewer support people are available. Companies which rely on software publishers' technical support find that the quality of support services varies widely. Meadows says software companies should provide more 'train the trainer' classes.

Management, Network management systems, Software, Microcomputers, Services, Column, Customer service, Network Management, Management Style, Microcomputer, Management of EDP, Support Services, Computer Services

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