The customer is always right there

Article Abstract:

Hepworth and Co, a customer relations management (CRM) firm with operations in Richmond Hill, Ontario, and Amersfoort, the Netherlands, help firms connect with their cliens through such ways as handling complaints, tracking client preferences and monitoring particular data that help define customer profiles. According to the firm's founder and CEO, Michael Hepworth, the average level of revenue that is at risk in Canadian firms as a result of unsatisfied clients has risen to 11% from 8.5% since 1996.

Canada, Strategy & planning, Hepworth and Co.

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Canada No. 1 in federal e-service

Article Abstract:

A new survey by Accenture, which is a leading consultant company, has ranked Canadian government as the global leader in providing online services. The second annual ranking of 20 countries and Hong Kong shows that Canada has surpassed Singapore and the United States.

United States, On-Line Information Services, Government domestic functions, Videotex & Teletext, Telegraph & other communications, Management consulting services, Online services, Internet services, Telecommunications systems, Surveys, Business consultants, Management consultants, Consulting services, Accenture Ltd.

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