Keeping customer service trimmed

Article Abstract:

The 'utility vegetation management' (UVM) in the energy industry is discussed. The UVM refers to managing customer relations by providing excellent services. Unlike the servicemen or other crew, the UVM crew alters customer's property through orders from the utility company. The UVM program seems to have good impact on customers than any other kind of utility working groups.

Services introduction, New Products/Services, Company service introduction, Service introduction

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Regulators ok with customer service quality

Article Abstract:

Research by Navigant Consulting shows that customer service levels are satisfactory and that there is no need to adopt across-the-board mandatory customer service quality standards. It recommends that they be aligned, balanced, controllable, measurable, flexible and verifiable.

Legal issues & crime, Product standards, safety, & recalls, Government regulation (cont), Government regulation, Legal/Government Regulation, Standards, Evaluation, Laws, regulations and rules, Customer service, Support services, National Association of Regulatory Utility Commissioners

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Another perspective: all about customer satisfaction

Article Abstract:

Other than investment and research, benchmarking is one of the way by which the industry is growing. It allows top performers to share their best practices with others.

Customer satisfaction

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