Outsourcing: will utilities play in?: Third parties can power a utility's customer care

Article Abstract:

The trend of outsourcing continues to grow with the utilities feeling the pressure to cut costs while at the same time to maintain service levels. Many utilities are under pressure to outsource their customer contact operations to a third party as it can cut costs and streamline operations.

Management dynamics, Management, Customer service, Company business management, Support services

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Third-party biling: having it the customer's way

Article Abstract:

Multisite users are looking forward to ways for handling their complicated billing issues. Fast food chains and other national accounts are trying to bring down energy costs to track multiple sites' billing.

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Fuel revolution

Article Abstract:

The impact of fuel cost on electricity prices is examined.

Crude Petroleum and Natural Gas Extraction, Crude petroleum and natural gas, PETROLEUM AND COAL PRODUCTS, Petroleum, Petroleum and Coal Products Manufacturing, Crude Petroleum & Natural Gas, Petroleum refining, Petroleum & Energy Products, Economic aspects, Petroleum industry

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