Serve yourself

Article Abstract:

The benefits of implementing Customer Self Service (CSS) and electronic payments by the electric utilities industry for the customers are discussed. The services help the utilities to meet the customer needs and help them save money and time. The different strategies for the industry to implement customer self-service are presented.

Marketing procedures, Services introduction, New Products/Services, Usage, Company service introduction, Service introduction, Customer relations, Self-service, Self service, Online payment services

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Team effort

Article Abstract:

The strategies that top electric companies adopt in terms of priorities, methods and execution of program for overall operational excellence are discussed. A common goal, and effort of everybody in the company towards this goal goes a long way in improving the envisaged operational excellence.

Work groups, Teamwork (Workplace)

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New proposal, big consequences, unique workplace

Article Abstract:

The impact of rules and standards of Occupational Safety and Health Administration on electric utilities in the context of hexavalent chromium exposure limits is examined.

Legal issues & crime, Government regulation (cont), Government regulation, Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors, Occupational Safety & Health Adm, Legal/Government Regulation, Laws, regulations and rules, United States. Occupational Safety and Health Administration

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