Evolution of a quality management program

Article Abstract:

Managers in many federal government agencies are using a set of management doctrines and practices to solve problems such as poor employee performance, high turnover and public criticism. The set of doctrines and practices used are usually regarded as part of the concept of quality management, which is an open-ended concept. The process of devising quality management practices may be simply be the result of the evolution of management methods in response to diverse management agendas. The experience of a large federal agency is presented to show how a quality management program evolves in response to diverse management challenges.

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TQM, organizational culture, and readiness for change

Article Abstract:

Many articles and books on total quality management (TQM) advice managers to change the organizational culture before implementing TQM programs. They assume that once organizational change is achieved, TQM implementation will proceed without hitches from then on. However, the success of a TQM program depends on the interaction between organizational change and an organization's readiness for change. Three articles that analyze TQM experiences in federal government agencies with respect to the relationship between organizational change and readiness for change are described.

Corporate culture, Organizational change

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Public agency accountability in human services contracting

Article Abstract:

The imposition of legal sanctions and control mechanisms has been deemed vital in ensuring the accountability between government agencies and human service contractors. Through these measures, public offices may be able to terminate contracts wherein funds are misallocated, illicit activities are performed and quality of services is sacrificed. Control measures further allow states to obtain flexibility, innovation and cost-effective services.

Contract Administration, Methods, Contracts, Outsourcing, Liability (Law), Legal liability, Human services, Public contracts, Government contracts, Contract management

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