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Models of improving e-governance by back office re-organization and integration

Article Abstract:

Good service delivery for the users and efficient provision of the services in the back offices is a crucial objective of public administration. An examination of how governance among the different entities in the back offices of service production affects their interoperability and what are the main conditions to improve their integration and service delivery to citizens and companies as users are presented.

Author: Westholm, Hilmar
Publisher: Cambridge University Press
Publication Name: Journal of Public Policy
Subject: Political science
ISSN: 0143-814X
Year: 2005
Services information, Civic and social associations, Civic and Social Organizations, Civic & Social Organizations NEC, Civic Associations, Civic, Social & Fraternal Orgztns, Services, Civic organizations

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The architecture of control: A Chinese strategy for e-governance

Article Abstract:

The rapid development of the People's Republic of China has put increasing strains on an overwhelmed administrative and bureaucratic structure that was already hobbled by persistent inefficiency and corruption. The critical administrative and political problems faced by the government are discussed and the ways in which e-government is designed to meet these are demonstrated.

Author: Kluver, Randolph
Publisher: Cambridge University Press
Publication Name: Journal of Public Policy
Subject: Political science
ISSN: 0143-814X
Year: 2005
China, Evaluation

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e-Government as a carrier of context

Article Abstract:

e-Government is a global project of technology transfer taking designs from one context into a different context. The context of design inscribed into e-government systems in both explicit and implicit ways can produce a mismatch with the context in which it is deployed.

Author: Heeks, Richard
Publisher: Cambridge University Press
Publication Name: Journal of Public Policy
Subject: Political science
ISSN: 0143-814X
Year: 2005
Technology application

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Subjects list: United States, Usage, Internet, Company systems management, Information management, Public administration
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