Improving the quality of hotel banquet staff performance

Article Abstract:

The routines and practices of the banquet staff at a Texas hotel were analyzed to determine why they were habitually late as well as inefficient. The results showed that the poor performance of the banquet staff was due to weak antecedents, inefficient procedures, insufficient training and weak performance contingencies. Performance was significantly improved through the use of task checklists, feedback, goal setting, bonuses and training.

Hotels & Motels, Hotels (except Casino Hotels) and Motels, Hotels and motels, Officials and employees, Employee performance appraisals, Performance appraisals

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The teaching-family model: a case study in data-based program development and refinement (and dragon wrestling)

Article Abstract:

The Teaching-Family model and its origin as an alternative community-based program for teaching community-living skills is presented. It is shown that the Teaching-Family model has been more humane and cost-effective in imparting such skills as compared to traditional large institutions, although problems were encountered during attempts to replicate the model. Reciprocal feedback is suggested as a tool for fine-tuning the program.

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Using performance pay in human service settings: a comment on Arco

Article Abstract:

The guide which Arco prepared on the optimal conditions for research on the use of performance pay in human service settings is well-made and effective. Unfortunately, Arco's guide fails to take into account client variability at program entry, a key characteristic of human service organizations. It is shown that this characteristic needs to be taken into account in both research and actual practice.

Wages, Wages and salaries

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