The process of reaching an agreement in second-hand markets for consumer durables

Article Abstract:

An analysis is done on the factors affecting the agreement in the purchase of second-hand consumer durables, and how these factors contribute to the final reservation price. The analysis was done by plotting buyer's and seller's curves and determining the intersection as the agreement probability for purchase. Results show that the buyer's curve is influenced by the consumer durable's new price and age, since the buyer uses these two factors to gauge the quality of the product. Seller's were found to neglect these two factors in negotiating for the reservation price and increasing reservation probability.

Economics, Research and Development in the Social Sciences and Humanities, Private Households, Pricing Policy, Consumer Durables Expenditures, Research, Purchasing, Pricing, Consumer spending, Secondhand industry, Durable goods, Purchasing power

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The structure and determinants of consumer complaint intentions and behavior

Article Abstract:

The validity of responses of consumer complaint intentions and behavior (CCB) is evaluated in a conceptual framework. Results show that Hirschman's exit, voice and loyalty classification of consumer dissatisfaction responses provide reliable measures of CCB. Moreover, the managerially relevant exchange variable predictors on CCB responses provide useful insight on effective customer-client relationships.

Consumer complaints

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Socio-economic status, delay of gratification, and impulse buying

Article Abstract:

Education is associated with occasional impulse buying and cultural and cognitive factors act as intervening variables. Furthermore, there are no evidence that socio-economic status and delay of gratification play an integral part in impulse buying. Also, impulse buying may be occasionally experienced by almost 1/4 of the population and women are more likely to become impulsive buyers rather than men.

Consumer Behavior, Impulse buying

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