International call centers

Article Abstract:

The call center industry was wroth US$54 billion in early 1998 in North America. By 2003, the number of call centers in the United States is forecast to reach about 98,000. While the U.S. has the lead, the industry is expanding around the globe because of bottom-line business concerns. The number one location factor for call centers is labor because the success of a center is greatly dependent upon the quality and skill of the staff. Also of major importance are broadband data communication capability and costs. A review of the recent call center location activity in the United States, Canada, Europe, and Asia is provided.

United States, Canada, Europe, Asia, Business services, not elsewhere classified, Telephone Call Centers, Business Telepone Services, Location, Business communications services, Call centers

---

North Carolina, Texas, Florida and South Carolina: tops in global facilitiesfor 1990-92

Article Abstract:

Conway Data reportsthe establishment of 698 new and expanded global facilities in the US from 1990-92. North Carolina had the most number of newly-established international facilities at 93, followed by Texas which had 57. Florida placed 3rd with 49 facilities while South Carolina and Ohio registered 45 and 43, respectively. South Carolina tops the list when comparing the number of new facilities with the state's total. South Carolina State Development Board Exec Dir Wayne Sterling attributes the state's success with international companies to the people's professionalism and responsibility and the active participation of both public and private sectors.

Industrial sites, Foreign investments, International business enterprises, Multinational corporations, Statistics, Buildings and facilities

---

Similar abstracts:

• Abstracts: Consider a counteroffer they can't refuse - an alternative to options, rights of first refusal, and rights of first offer
• Abstracts: Accounting for costs associated with exit or disposal activities: some implications for real estate developers
• Abstracts: Buyer beware: Expert urges tactical, not pervasive, systems integration. Facilities management system seeks higher level of integration
• Abstracts: U.S. economic vitality sparks surge in direct investment flows. The measure of a metro

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.