Competition, quality of care, and the role of the consumer

Article Abstract:

A couple of researchers in the discipline of health care financing analyzes how the creation of standards may entice customers to become actively involve in the selection of health care providers. The introduction of laws supporting the growth of health maintenance organizations (HMOs) have brought increases in market competition and price sensitivities. Consumers can entice providers to offer better services by evaluating the quality of health care they are receiving and relating that information to their respective HMOs.

Analysis, Medical care

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Responses of HMO Medical Directors to Trust Building in Managed Care

Article Abstract:

Data is presented from a survey on medical directors' perceptions of trust and its role in managed care settings. Findings include the need for comprehensive, systematic approaches to address human concerns in patient treatment, rather than relying on the interpersonal skills of individual medical professionals.

Statistical Data Included, Surveys, Managed care plans (Medical care), Polling Data

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Interpersonal Processes of Care in Diverse Populations

Article Abstract:

Two strategies for enhancing quality of medical care in multicultural settings are explored. These are using patients as sources of information to assess the effectiveness of care, and emphasizing the different needs of a wide range of patient populations.

Intercultural communication

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