A comparison of the behavioral rating accuracy of groups and individuals

Article Abstract:

Recent efforts to improve the accuracy of performance appraisal ratings have concentrated on individuals, with little attention given to the role groups might play as performance raters. Thus, the goal of this study was to compare the behavioral rating accuracy of groups versus individuals. Using a behavioral checklist, 191 subjects rated the behavior of a police officer individually or in 4-person groups. Ratings were made immediately or after a 5-day delay. Measures of memory sensitivity and decision criteria indicated that in the delayed rating condition, groups remembered the behaviors more accurately than did individuals, whereas in the immediate rating condition, groups and individuals did not differ. However, groups also demonstrated greater response bias, adopting a more liberal decision criterion than individuals. These results suggest that groups can be a help, but they are not a panacea for the problems of rating accuracy. (Reprinted by permission of the publisher.)

Psychological aspects, Work measurement

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How to Measure Service Orientation

Article Abstract:

A description of the development and idea validation of a service orientation methodology and practice personality measurements, is registered. Service orientation is defined as the state of benefiting others, being kind and considerate, and is believed a vital factor in non-technical job performance. One objective the article deals with is the development potential of a personality measure designated for use in pragmatic goal fortifying the proposition for operation of personality estimates in personnel choice. This result appears to have negative correlation with verbal and dimensional aptitude and does not differentiate on the basis of race or color, only with social characteristics. Statistical rating scales have been compiled, categorizing various duty-oriented services with their criteria contrasts and conforming validation studies.

Evaluation, Economic development, Personality, Personality (Psychology)

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