The case for the ability-based model of emotional intelligence in organizational behavior

Article Abstract:

Review of psychometric properties of ability based models of emotional intelligence is presented with sufficient evidence to refute criticism. An overview of empirical evidence supporting the role of emotional intelligence in leadership and job performance aspects of organizational behavior is presented.

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Understanding the emotional labor process: a control theory perspective.

Article Abstract:

New ideas regarding the measurement of emotional labor are projected. The management of emotions and emotional displays are believed to have gained immense importance for obtaining success in numerous jobs as per recent theories.

Bureaucracy, Emotions, Organization theory

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Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated

Article Abstract:

The history and current scientific advances in the emotional intelligence research are highlighted. The role of the concept in understanding organizational behavior and research is evaluated and defended against criticism.

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