Using technology to improve Chicago's housing

Article Abstract:

The technologically backward Chicago Housing Authority (CHA) is now at the forefront of housing authority automation and privatization. Before this transformation, the agency had an antiquated data processing system that caused two-year backlogs on work orders and as long as a seven-year waiting period for public housing applications. Its problems were so serious that the Dept. of Housing and Urban Development was compelled to place the CHA on its 'Troubled Agency' list and to intervene in its rehabilitation. A conversion team was brought in to turn the authority's mainframe and dumb terminal system into a fully integrated, real-time system. The new system now enables CHA to respond quickly to building problems and to shorten the waiting period for new applicants.

Administration of Urban Planning and Community and Rural Development, Information Systems, Housing & Development NEC-Local, Case studies, Technology application, Real estate development, Chicago, Illinois, Computer system conversion

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Reinventing public housing: the Atlanta experience

Article Abstract:

The housing authority of Atlanta, GA, is determined to reinvent public housing in its territory. Through the Olympic Legacy program, the Atlanta Housing Authority (AHA) plans to redevelop or renovate most of its 42 communities, majority of which are sited on major real estate in the city. The program will eradicate about 5,000 of its 15,000 apartment units and replace them with new communities that will cater to a smaller, mixed-income population. In time with this initiative, AHA Exec Dir Renee Lewis Glover is experimenting with a new management approach. Realizing that the low-income community cannot be fully serviced by the authority, management has decided to privatize some of its services.

Planning, Public housing, Atlanta, Georgia

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