OCTA improves bus service by 'putting customers first'

Article Abstract:

The planning and implementation of the Orange county (Calif.) Transportation Authority's (OCTA) "Putting Customers First" program are discussed. It aim is to improve the quality and efficiency of bus service. 10 new supervisory positions to ensure timely service and changes in the bus book providing route and schedule information are primary initiatives under this program.

Marketing procedures, Product quality, California, Quality management, Customer relations, Bus transportation

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The challenge of reviving public transit in New Orleans

Article Abstract:

The impact of hurricane Katrina on New Orleans public transport system was tremendous. William Deville, general manager of the New Orleans Regional Transit Authority (RTA) talks about restoring bus and streetcar service, challenges faced after hurricane and damages caused to transport.

Strategy & planning, Organizational history, Louisiana, Planning, Economic aspects, Environmental aspects, Company restructuring/company reorganization, Reorganization and restructuring, Company business planning, New Orleans, Louisiana, Company organization, Hurricane Katrina, 2005

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The dos and don'ts of passenger service guides

Article Abstract:

The importance of the provision of clear, concise and easy-to-understand passenger information and maps to riders, by transit agencies, is emphasized. The designing of effective transit service information is discussed.

United States, General services, Company systems management, Information management, Travel books

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