TQM best practices: Experiences of Malaysian SMEs

Article Abstract:

Some of the most important findings of three case studies, undertaken at SME companies in Malaysia are presented. Some of the key issues that are addressed can be summarized as, effective top management commitment, an effective steering committee engaged in policy and planning management, real employee involvement, employee rewards and skills development.

Malaysia

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A comparative study of critical quality factors in Malaysia, Palestine, Saudi Arabia, Kuwait and Libya

Article Abstract:

The impact of culture of a nation on the total quality management practices of business enterprises is discussed. Malaysia, Palestine, Saudi Arabia, Kuwait and Libya are taken up for the study.

United Kingdom, Venture Analysis, Business enterprises

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An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification

Article Abstract:

The feasibility of (International Organization for Standardization) ISO 9000 certification benefits, for small companies, is examined.

Product standards, safety, & recalls, Spain, Standards

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