A&E network sets IT goals for '98

Article Abstract:

A&E Television Networks' officials have outlined a new business plan which builds upon a previous one implemented roughly in 1992. The company hopes to maintain its customer rating of more than 80% and improve it during 1998. Three objectives outlined in the new strategic plan include the expansion of the help desk's support hours, the provision of more preventive maintenance and the closure of the loop with customers after new equipment is installed.

Strategy & planning, Cable Networks, Cable TV Networks, Cable networks (Television), A&E Television Networks

---

Curtis 1000 outsources

Article Abstract:

Curtis 1000 aims to provide its end users with a higher level of support by outsourcing tis entire help desk to Support Technologies Inc. Curtis felt that it was necessary to expand the level of service to its internal customers as the business became larger and the number of its users increased. Another factor influencing the decision to outsource is the increasing difficulty of recruiting, training and retraining good help- desk staff.

Computer Systems Design and Related Services, Computer Services, Organizations & institutions, Curtis 1000

---

Similar abstracts:

• Abstracts: 3D: render as you go with the latest OpenGL boards. Creation stations. Faith vs. reason
• Abstracts: New tools boost field serice performance. Network integrators and ISPs join forces. Programs designed to certify desktop users
• Abstracts: Utility's re-engineering project gets support out of the dark
• Abstracts: Aegon puts service levels in place. HP announces intent to buy Prolin. Baan acquires Aurum
• Abstracts: New certification targets support sites. Wave enhances Internet delivery services

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.