Integretel expands customer service
Article Abstract:
Integretel of San Jose, CA, recently contracted ICT Group Inc., a multinational provider of call centers for telemarketing and customer care, to handle most of its inbound billing inquiry services. ICT's experience and expertise in the field of telecommunications, particularly in customer relationship management, had been the reason for Integretel's decision. The three-year partnership is expected to boost Intergretel's services and enhance its relationships with its clients and their customers. As part of the deal, ICT has opened a customer service center in Lakeland, FL, to handle the expected volume of inbound billing inquiry calls. The facility features 250 workstations that are expandable to 500 stations.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 1998
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ICT on the rebound wit increased earnings
Article Abstract:
ICT Group Inc., an international provider of integrated call center teleservices based in Langhorne, PA, posted a 32% increase in revenue for the three months ending March 31, 1998, to $27 million from $20.5 million for first quarter of 1997. Its net income surged 41% to $666,000 from $473,000 in 1997, while operating income went up 65% to $1.1 million from $637,000. Strong revenue growth reportedly came from ICT's financial services, telecommunications and health care clients. ICT's customer service business netted during the period included multiyear, multimillion dollar contracts with a US-based telecom billing service firm and a major publishing company.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 1998
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Harte-Hanks announces alliance with Acuity
Article Abstract:
Harte-Hanks Response Management of New York, a provider of teleservices and Web-based marketing services, is set to forge a customer alliance deal with Acuity Corporation of Austin, TX, a provider of real-time Web-based communication solutions. Harte-Hanks clients will be given multiple new communication options for Web-based sales and support services using the Acuity WebCenter. The Acuity WebCenter is a comprehensive, scaleable, and cost-effective software application for Internet-based enterprise relationship management (ERM).
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 1998
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