Web software improves services

Article Abstract:

WebLine Communications of Burlington, MA, is offering its proprietary software that allows the interchange of information between customers and call centers over the World Wide Web during a phone conversation. The company has been touting the product to high-tech and financial services firms and has enlisted Putnam Investments and Oracle Corp. as its clients. The WebLine software can be configured for a single line or for a two-line system with separate voice and data connections. The technology has been said to streamline and improve customer service.

Internet software, WebLine Communications Corp.

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Tangent automates address changes

Article Abstract:

Tangent Systems Inc., a company based in Hoffman, IL, has introduced some modifications to its Docutran II software, which is designed to detect customer markings on high-volume pieces of mail, by adding name and addresses module. The module scans the mailing address,address change zone and blank areas for markings that would point out any modification or addition of information. The software is being positioned by Tangent as a reinforcement to other mail hygiene products in the market that aims to enhance accurate delivery of mails.

Tangent Systems Inc.

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Software product segments transaction text

Article Abstract:

HNC Software Financial Solutions has developed software called SelectProfile that can read, comprehend then act on unstructured text and numerical data in card transactions. The program's capabilities permit finer segmentation and stronger profiling compared to normal segmentation software which can only read numeric symbols. Industry consultant Katharin Dyer noted that HNC Software Financial Solutions' software offers more valuable insight into the fields that consumers are patronizing more frequently.

Product introduction, Transaction software, HNC Software Financial Solutions, SelectProfile

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