Reader's Digest upgrades call centers

Article Abstract:

Reader's Digest of Pleasantville, NY, enhances its customer service by upgrading systems, cutting down in half the training time for customer service representatives and reducing by 15% the length of customer service calls. The 350 representatives who worked out of six different sites previously used PCs that linked to the mainframe at the firm's headquarters. The old system forced the reps to memorize list of codes to perform transactions or flip through a hefty manual. Andersen Consulting and its teams created the new system that would be used by Reader's Digest to capture consumer data. The system has been operating since September 1998 and the company intends to add new functions to it.

Facilities & equipment, Company Planning/Goals, Periodical Publishers, Services information, General & Consumer Periodicals, Periodical publishing, Reader's Digest Association Inc., General interest magazines

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Dell targets large corporations with new system

Article Abstract:

Dell Computer Corp. of Round Rock, TX, recently introduced a data-storage system targeting large corporations. The company intends to venture into the enterprise market's storage arena, where only a few market players are partaking the massive opportunities. During a conference call with analysts, Dell's Chief Financial Officer Tom Meredith cited solid growth across all geographic markets but revealed that the company aims to bolster the volume of servers it sells. The goal is reportedly to sell one server for every 17 desktops. Dell also revealed service programs required to connect and maintain corporate networks as well as global partnerships with service firms Unisys and Wang Global.

Product introduction, New Products/Services, Computer Storage Device Manufacturing, Memories & Storage Devices, Dell Inc., Computer storage devices

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