AT&T, Hewlett-Packard hook up in marketing alliance

Article Abstract:

AT&T and Hewlett-Packard Co. have formed a strategic marketing alliance, underwhich each company will promote each other's services and goods as a call center solutions package that combines HP's Smart Contact Solution with AT&T's call center services. The alliance is expected to provide AT&T with the marketing power to offer the software as an integrated package with its services for either premise- or network-based programs. The agreement will also reduce processing time for creating client-specific software needs. AT&T's Multimedia Call Center Solutions is currently integrating technologies on call centers and is collaborating with HP to create the next generation call centers.

Electronic Computer Manufacturing, Computers & Auxiliary Equip, Wired Telecommunications Carriers, Telephone Communications, Alliances, partnerships, New Electronic Marketing, AT&T Corp., Telephone services, Hewlett-Packard Co.

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Time-share company wants reps to "think vacation."

Article Abstract:

Resort Condominiums International, the Indianapolis, IN-based subsidiary of Credent Corp. shifts from the standard call center setup to a flagship center that features tropical motifs and top technology, including a computer-based telephony system. The company has reportedly spent three years on technological research and spent $28 million to open RCI Vacation Plaza. RCI, which provides time-share exchanges for properties throughout Europe and the Carribean, hopes that the new decor and tropical environment will translate into happy employees.

Facilities & equipment, All Other Business Support Services, Business Services NEC, Business services, Resort Condominiums International Inc.

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