Sweden becomes player in regional call center markets
Article Abstract:
Sweden has become a haven for international call centers, with three major US call-center firms setting up shop in Swedish small towns. In-house call centers of multinational firms Hewlett-Packard, American Express and DHL have also been lured by the country's low cost phone service and relatively inexpensive labor costs. The Swedes are beginning to specialize in regional call centers, which offer regional rather than pan-European coverage.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 1999
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Denmark's Call Center Europe shifts focus to e-commerce
Article Abstract:
Call Center Europe, Denmark's biggest private telemarketing services provider, is positioning itself to be a beneficiary of the growth of electronic commerce. One of the company's initiatives is a knowledge- management system that recasts the call center as a significant communications tool for e-commerce firms such as Lego Workshop and Boxman. PC and online penetration often surpasses 50% in Scandinavian countries.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
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