Putting TQM into the performance review process
Article Abstract:
Olin Corp has incorporated total quality management into its appraisal and career development system. The company's performance management process is employee-driven, making the employee ultimately responsible for customer satisfaction. The supervisor actively assists the employee in satisfying customers' expectations in line with corporate objectives. The traditional performance review meetings have now become strategy sessions in which both the employee and the supervisor decide on the best method to achieve customer satisfaction.
Publication Name: Research-Technology Management
Subject: Engineering and manufacturing industries
ISSN: 0895-6308
Year: 1992
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E-commerce: New opportunities for the chemical industry
Article Abstract:
New opportunities for the $500-bil chemical industry are to be found in e-commerce according to a development associate with Praxair Inc. Enterprise resources planning (ERP), electronic data interchange (EDI) using the Internet, and extranets are tools that chemical companies should make use of to be competitive in the future.
Publication Name: Chemical Innovation
Subject: Engineering and manufacturing industries
ISSN: 1527-4799
Year: 2001
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Life sciences in the chemical industry: the case for synergy
Article Abstract:
An overview is presented on the shift in the biotechnology, chemical and microelectronics industries from traditional products to those produced through collaboration between the three groups. The research, development and production processes of E.I. du Pont de Nemours and Co., also known as DuPont, are highlighted.
Publication Name: Chemical Innovation
Subject: Engineering and manufacturing industries
ISSN: 1527-4799
Year: 2000
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