Measuring Productivity in Medical Records Departments

Article Abstract:

Productivity measurement can ensure appropriate staffing levels, efficient work flow and a certain level of medical record service. Typically, necessary hours worked are determined by recording workload volumes and applying standards to those volumes. The purpose of the productivity measurement will determine the necessary precision. Methods for setting productivity are predetermined motion time, standard data, regression analysis, time study, work sampling and time ladders. Because of similarities among hospitals of Medical Records departments, regional and statewide associations have developed staffing standards. Resource monitoring system (RMS) is one such staffing methodology. Setting productivity standards involves using work measurement techniques and should be associated with specific positions.

Time and motion studies, Time and Motion Study

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Perspectives on Medical Records

Article Abstract:

Medical records departments must answer to both medical and administrative lines of authority, which often have different aims. Medical records personnel must learn to work within the political framework of their job. An important skill of medical records professionals is retrieving information. If the significance of what is being stored is not understood, then the professional is relegated to a file clerk. Medical records departments will become more important as diagnostic related groups (DRGs) and prospective payments become realities. DRG's requirements may be the biggest push toward a problem-oriented medical records department.

Medicine, Management, Politics, Information resources management, Records management, Management by objectives, Records, Health Care, Medical Diagnosis, Professionalism, Information Centers, Profession

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Workload and Staffing in the Medical Records Department at Church Hospital

Article Abstract:

Since 1972 Church Hospital in Baltimore has produced performance statistics that compare worked hours with required hours. Required hours are determined by a combination of fixed hours, variable hours and productivity targets. Worked hours are maintained by a daily productivity log and backlogs are monitored by a weekly workload status report. Productivity standards are tools for personnel evaluation.

Job Performance, Scheduling, Case Study, Manpower Planning

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