Companies need to issue some press relief

Article Abstract:

Automating the call sorting process is good commercial sense for businesses that deal with a high volume of callers. In the case of an insurance company, the system could be programmed to access a client's information once their policy number was entered over the phone. Insurance claim forms should be able to be submitted over the phone.

Social aspects, Insurance claims adjustment, Claims adjustment (Insurance), Telephone management systems

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Skilling time

Article Abstract:

Issues concerning the shortages of skills in the Information Technology industry in Australia are discussed. Particular attention is given to the increased possibility of information technology professionals to travel abroad rather than work for Australian companies.

Australia, Officials and employees, Information technology, Employment

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A datacast of thousands

Article Abstract:

The impact of digital broadcasting in Australia is discussed. Explanations of datacasting, multichannelling and the services which will become available to the consumer are presented.

Innovations, Product introduction, Broadcasting industry, Digital television

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