How to whinge like a winner
Article Abstract:
The British have never really been able to complain effectively. Most Britons prefer not to express their grievances openly, and this means that standards of workmanship and services never really improve. A book entitled 'The Joys of Complaining,' written under the pseudonym of Jasper Griegson, aims to encourage Britons to complain effectively. It states that being aggressive when complaining can be counter-productive, and advises that letters of complaint are most effective when they contain an element of humour.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1998
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When 'seven' is the hardest word
Article Abstract:
Stammering affects 1% of the population in the UK. Many people with a stammer become isolated, as they are unable to communicate effectively and are shunned by others. However, some develop their own ways of at least partially overcoming their stammer. In some cases, basing speech on a small number of words that the stammerer can pronounce properly proves effective. When stammerers find an effective strategy, then their confidence grows and their overall speech improves.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1999
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'Khashoggi will be ruined by gambling habit.' (Adnan Khashoggi's first wife Soraya warns about his addiction to gambling)
Article Abstract:
Former international arms dealer Adnan Khashoggi cannot accept that he is addicted to gambling, according to Soraya, his first wife, from whom he became divorced in 1974. He was already gambling frequently when they married in 1961, but she was always strong opposed to gambling, and insisted that he give away part of his winnings to charity. She states that he is extremely generous and humble, but is unable to make his family his first priority.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1998
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