BR offers vouchers in exchange for delays

Article Abstract:

British Rail Passenger's Charter compensates travellers in vouchers where trains are delayed for over one hour. Targets are for 90% of trains to arrive within 10 minutes of scheduled time for Intercity trains, but lower for Network Southeast. Metropolitan services are not included. Passengers are not impressed as they would rather have clean, uncrowded trains and courteous, informative staff than refunds.

Railroads, Services, Contracts, British Rail

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Developing skills holds the key to success

Article Abstract:

National Training Award winner ICI believes in the value of training for increased efficiency. Several reports show that managers and other staff realise the need for training. Training is often cut during a recession.The National Training Awards encourage companies to provide training to compete with European and Japanese firms. It helps the use of technological innovations and workers become adaptable.

Usage, Finance, Achievements and awards, Occupational training, Employee training

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