| Decision Sciences 2004 |
| Title | Subject | Authors |
|---|
| Ability of experience design elements to elicit emotions and loyalty behaviors. | Business, general | Pullman, Madeleine E., Gross, Michael A. |
| A comparison of arbitration procedures for risk-averse disputants. | Business, general | Armstrong, Michael J. |
| Adaptive versus proactive behavior in service recovery: the role of self-managing teams. | Business, general | Ruyter, Ko de, Jong, Ad de |
| A framework for facilitating sourcing and allocation decisions for make-to-order items. | Business, general | Ghosh, Soumen, Soni, Samit, Murthy, Nagesh N. |
| A mathematical model of service failure and recovery strategies. | Business, general | Parasuraman, A., Zhu, Zhen, Sivakumar, K. |
| Branch-and-price methods for prescribing profitable upgrades of high-technology products with stochastic demands. | Business, general | Wilhelm, Wilbert E., Damodaran, Purushothaman |
| Coordinated capacitated lot-sizing problem with dynamic demand: A Lagrangian heuristic. | Business, general | Robinson, E. Powell, Jr., Lawrence, F. Barry |
| Cross-training decisions in field services with three job types and server-job mismatch. | Business, general | Agnihothri, Saligrama, R., Mishra, Ajay, K. |
| Customer learning processes, strategy selection, and performance in business-to-business service firms. | Business, general | Griffin, Abbie, Zahay, Debra |
| Determining uses and gratifications for the Internet. | Business, general | Stafford, Marla Royne, Stafford, Thomas, F., Schkade, Lawrence, L. |
| Evaluating the Deming management model of total quality in services. | Business, general | Fredendall, Lawrence D., Douglas, Thomas J. |
| How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model. | Business, general | Rai, Arun, Keil, Mark, Wallace, Linda |
| Linking perceived quality and customer satisfaction to store traffic and revenue growth. | Business, general | Bienstock, Carol C., Bbakus, Emin, Van Scotter, James R. |
| Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective. | Business, general | Vonderembse, Mark A., Ragu-Nathan, T.S., Qiang Tu, Ragu-Nathan, Bhanu |
| Net-based customer service systems: evolution and revolution in web site functionalities. | Business, general | Parasuraman, A., Watson, Richard T., Piccoli, Gabriele, Brohman, M. Kathryn |
| Neural network earnings per share forecasting models: a comparative analysis of alternative methods. | Business, general | Schniederjans, Marc J., Wei Zhang, Qing Cao |
| Nonstationary brand variables in category management: A cointegration perspective. | Business, general | Jiang, James J., Klein, Gary, Maosen Zhong, Chen, H.G. |
| Quantity flexibility contracts: optimal decisions with information updates. | Business, general | Sethi, Suresh P., Houmin Yan, Hanqin Zhang |
| Restaurant revenue management at Chevys: determining the best table mix. | Business, general | Thompson, Gary M., Kimes, Sheryl E. |
| Satisfying and retaining customers through independent service representatives. | Business, general | Brown, Steven P., Chin, Wynne w. |
| Service businesses and productivity. | Business, general | Schmenner, Roger W. |
| The effect of lead time uncertainty on safety stocks. | Business, general | Dada, Maqbool, Chopra, Sunil, Reinhardt, Gilles |
| The impact of organizaitonal culture on time-based manufacturing and performance. | Business, general | Nahm, Abraham Y., Voderembse, Mark A., Koufteros, Xenophon A. |
| The impact of process variation on customer dissatisfaction: Evidence from the U.S. domestic airline industry. | Business, general | Heineke, Janelle, Tsikriktsis, Nikos |
| The ordered cutting stock problem. | Business, general | Ragsdale, Cliff, T., Zobel, Christopher W. |
| The role of clinical and process quality in achieving patient satisfaction in hospitals. | Business, general | Collier, David A., Marley, Kathryn A., Goldstein, Susan Meyer |
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