| National Productivity Review 1993 |
| Title | Subject | Authors |
|---|
| A tool for improvement using the Baldrige criteria. (Malcolm Baldrige National Quality Award) | Business | Ritter, Diane |
| Competing with Crayolas: manufacturing as a competitive weapon at Binney and Smith. (Binney and Smith Inc.) | Business | Roberts, Joseph M. |
| Creating the quality mindset among senior managers. | Business | Feigenbaum, Armand V. |
| Designing statistically reliable samples. | Business | Bradt, Jeffrey A., Osteraas, David V. |
| Duke Power integrates employee rewards with its business vision of excellence. (Duke Power Company) (Special Focus: Reward Systems) | Business | Wilkinson, Janis G. |
| Forget the myths and get on with TQM - fast. (total quality management) | Business | Graves, David |
| Gainsharing boosts quality and productivity at a BF Goodrich plant. (B.F. Goodrich Co.)(includes related article) | Business | Masternak, Robert L. |
| Hughes' cornerstone of continuous improvement: an internal evaluation and corrective action system. (Hughes Space and Communications Company) | Business | Patterson, Denise M., Scott, L.D., Traum, Andrew R. |
| Implementing total quality management for long- and short-term bottom-line results. | Business | Steele, Jack |
| Improving company performance through customer-satisfaction measurement and management. | Business | Fredericks, Joan O., Flanagan, Theresa A. |
| Memorial Medical Center takes a holistic approach to organizational transformation. | Business | Penrod, Phil, Freeman, Connie |
| On linking ethics and quality at Martin Marietta. (Martin Marietta Aerospace Corp.) | Business | Young, A. Thomas |
| Productivity or efficiency - measuring what we really want. | Business | Lewis, David A., Koss, Elle |
| Should the board of directors be involved in TQM? (total quality management) | Business | Aubrey, Charles A., II |
| State governments' growing gains from TQM. (total quality management) | Business | Kline, James F. |
| Survey details profit-sharing plans: is revealing allocation formulas a performance incentive? (includes related article) (Special Focus: Reward Systems) | Business | Patten, Thomas H., Jr., Damico, Mark G. |
| Team members identify key ingredients for team-building success. | Business | Logan, Linda R. |
| The effect of gainsharing on business performance at a papermill. (Special Focus: Reward Systems) | Business | Rossler, Paul E., Koelling, C.Patrick |
| The Lehigh Valley business-education partnership shows how to cooperate for results. | Business | Moe, Alden F. |
| The role of rewards in motivating scientific and technical personnel: experience at Eglin AFB. (Eglin Air Force Base) (Special Focus: Reward Systems) | Business | Bridges, Bernisha |
| Total quality or performance appraisal: choose one. (Special Focus: Reward Systems) | Business | Scholtes, Peter R. |
| We can't improve American quality if we aren't teaching it. | Business | Feigenbaum, Armand V. |
| Winning more than the Malcolm Baldrige National Quality Award at AT&T Transmission Systems. (includes related article) | Business | Seemer, Robert H. |
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