| Total Quality Management 1998 |
| Title | Subject | Authors |
|---|
| A holistic perspective on quality quests and quality gains: the role of environment.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Wong, Winnie Y.L. |
| A more subjective approach to business improvement and organizational change evaluation.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | McAdam, Rodney, Henderson, Joan |
| Analysis of the effect of external change on the management of business schools within the higher education sector.(Managing Innovation in Public Services) | Business, general | Bailey, Mark, Gore, Chris, Steven, Valerie |
| An assessment and analysis of Investors in People in Northern Ireland organizations.(Managing Innovation in Public Services) | Business, general | Taylor, Joyce, Parkinson, S.T. |
| A new role for the Post Office: an investigation into issues behind strategic change at Royal Mail.(Managing Innovation in Public Services) | Business, general | Ellis, Steve |
| A new total quality management frontier: getting ready to jump the curve.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Dervitsiotis, Kostas N. |
| An innovative approach to make ISO 9000 standards more effective. | Business, general | Kanji, G.K. |
| A paradigm for leadership excellence.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Edgeman, Rick L., Dahlgaard, Jens J. |
| Appreciation for a system: from fragmentation to integration.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Carlisle, John |
| A study of statistical process control: practice, problems and training needs. | Business, general | Cheng, Peter C.-H., Dawson, Samuel D. |
| A systematic approach to the solution of the design optimization problem. | Business, general | Celik, Cafer, Burnak, Nimetullah |
| A systemic approach to quality improvements: The interactions between the technical, human and quality systems. | Business, general | Sohal, Amrik S., Mandal, Purnendu, Howell, Andrea |
| Best practice benchmarking: delivering the goods?(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Francis, Graham, Hinton, Matthew, Holloway, Jacky, Mayle, David |
| Business excellence through a robust development process for innovative products.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Pfeifer, T., Siegler, S., Varnhagen, V. |
| Business process re-engineering: a case study of a developmental approach.(Managing Innovation in Public Services) | Business, general | Black, M., Webster, D. |
| Core value deployment: the need for a new renaissance.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Edgeman, Rick L., Dahlgaard, Jens J., Dahlgaard, Su Mi Park |
| Core values: the precondition for business excellence.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Edgeman, Rick L., Dahlgaard, Jens J., Dahlgaard, Su Mi Park |
| Cost- and service-effective solutions for local administration: the Finnish case.(Managing Innovation in Public Services) | Business, general | Suomi, Reima, Kastu-Haikio, Monika |
| Creating a learning organization: training and development in British Steel's universal beam mill.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Dobson, P.C., Tosh, M. |
| Critical factors for the implementation of total quality management in Italy: an empirical analysis.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Ruggieri, Alessandro, Merli, Roberto |
| Critical factors in quality management and guidelines for self-assessment: The case of Singapore. | Business, general | Quazi, Hesan A., Jemangin, Julia, Kit, Low Wai, Kian, Chin Lee |
| Customer, consumer and user involvement in product development: A framework and a review of selected methods. | Business, general | Kaulio, M.A. |
| Customer satisfaction index and its role in quality management.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Westlund, Anders, Eklof, Jan A. |
| Delighting the customer: quality function deployment for quality service design.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Ermer, Donald S., Kniper, Mark K. |
| Delivering the message in challenging times: the relative effectiveness of different forms of communicating change to a dispersed and part-time workforce.(Managing Innovation in Public Services) | Business, general | Brimm, Heather, Murdock, Alex |
| Developing managers in the 1990s public services: new requirements in public service management development.(Managing Innovation in Public Services) | Business, general | Martin, Vivien |
| Development of a business process re-engineering model applicable to the public sector.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Mitchell, Neil, McAdam, Rodney |
| Development of strategies for total quality management in large industrial companies and small and medium-sized enterprises.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Hartz, Ove |
| Editorial: management innovation in public services.(Managing Innovation in Public Services)(Editorial) | Business, general | Nwabueze, Uche |
| Embracing the feedback: an award winner's experience.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Simpson, Russell, Meegan, Sarah, O'Neill, Edel |
| Empirical study into quality initiatives implementation order.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Ismail, M.Y., Hashmi, M.S.J. |
| E-quality leadership.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Wells, Richard |
| Evolution from quality management to an integrative system in modern business.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Mangelsdorf, Dietmar |
| Excellence in action. (corporate self-assessment)(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Black, Simon, Crumley, Hazel |
| Exploring models for employee satisfaction - with particular reference to a police force.(Managing Innovation in Public Services) | Business, general | Fosam, E.B., Grimsley, M.F.J., Wisher, S.J. |
| Human resource issues in quality costs; results from a longitudinal study.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Keogh, William, Atkins, Martin H., Dalrymple, John F. |
| Identifying the vital few using the European Foundation for Quality Management model. (business parameters)(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Eskildsen, Jacob K. |
| Implementation of ISO 9000 in a textile mill. | Business, general | Sarkar, Ashok |
| Innovation in sub-central education government: top, middle, bottom.(Managing Innovation in Public Services) | Business, general | Thody, Angela |
| Leadership for product development: a business excellence approach.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Martensen, Anne |
| Leveraging organizational transformation through incremental and radical approaches to change: three case studies.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Collins, Lee K., Hill, Frances M. |
| Maintaining the quality spirit.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Tribus, Myron |
| Managed from the boundary: personal and organizational growth?(Managing Innovation in Public Services) | Business, general | Arnold, Angela, Clark, Maxine |
| Managing innovation in public services: European and international experience.(Managing Innovation in Public Services) | Business, general | Coulson-Thomas, Colin J. |
| Managing innovation in the police service.(Managing Innovation in Public Services) | Business, general | Jones, Ken |
| Managing the quality of management training: the role of the index of client satisfaction.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Zaludova, Agnes H., Legat, Vaclav, Nenadal, Jaroslav |
| Missing the mark: a preliminary survey of the Scottish Charter Mark experience.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Kirk, David, Douglas, Alex, Brennan, Carol, Ingram, Arthur |
| Obstacles to the application of total quality management in health-care organizations. | Business, general | Zabada, Charles, Rivers, Patrick Asubonteng, Munchus, George |
| People quality in Orb Electrical Steels Ltd.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Rose, Peter |
| Performance monitoring and policy-making: making effective use of evaluation strategies.(Managing Innovation in Public Services) | Business, general | Johnson, Anthony |
| Perspectives on research in quality management.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Allan, Joanna |
| Planning time-between-events Shewhart control charts. | Business, general | Radaelli, Giovanni |
| Providing customer satisfaction.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Wallace, William, Kanji, Gopal, Gorst, Jonathan |
| Quality and ISO 9000 in educational organizations. (International Organization for Standardization)(Managing Innovation in Public Services) | Business, general | Clark, Michael, Moreland, Neil |
| Quality and quality management at a crossroads. (corporate and academic perspectives)(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Aune, Asbjorn |
| Quality culture in the construction industry.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Wong, Alfred, Kanji, Gopal K. |
| Quality improvement through organizational development.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Cook, Michael J. |
| Quality in the leisure industry: an investigation.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Keogh, William, Tawse, Emma L. |
| Quality is elusive without vertical systems.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Bajaria, H.J. |
| Quality management in real estate.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Grover, Richard, Grover, Christine |
| Quality measurement in the public sector: some perspectives from the service quality literature.(Managing Innovation in Public Services) | Business, general | Rowley, Jennifer |
| Quality networking initiatives in Europe: classification and conditions for success. | Business, general | Lemmink, Jos, Kunst, Paul, Prins, Ruth |
| Reducing hot mill delays due to poor coil conveyance performance at British Steel Llanwern works.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Halford, P.A. |
| Restructuring brings quality improvements to Auburn University. (Alabama)(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Burkhalter, Bettye B., Muse, William V. |
| Self-assessment: game over?(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Longbottom, David |
| Simultaneous estimation of location and dispersion in two-level fractional factorial designs.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Holm, Sture, Wiklander, Kerstin |
| Social accountability: the most recent element to ensure total quality management.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Punter, Louise, Gangneux, Dominic |
| Some aspects of customer satisfaction and customer loyalty.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Kristensen, Kai |
| The challenge of managing organizational change: Exploring the relationship of re-engineering, developing learning organizations and total quality management. | Business, general | Dervitsiotis, Kostas N. |
| The City of Westminster Housing Department: innovation and the management of change.(Managing Innovation in Public Services) | Business, general | Buxton, Richard |
| The focused faculty retreat: addressing academic challenges.(Managing Innovation in Public Services) | Business, general | Comstock, S. Mark, Vernon, T.A. |
| The impact of the European Quality Award model on organizational performance: a Northern Ireland perspective.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Wilson, George |
| The Kioto people management model. (Kioto Consulting)(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Devisch, Marc |
| The links between people management, customer satisfaction and business results.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Oakland, John S., Oakland, Susan |
| The price of quality: a critical discussion of the Public Sector Quality Award.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Larsen, Boje, Haversjo, Tord |
| The quality journey: what I saw, what I heard, what I learned.(Managing Innovation in Public Services) | Business, general | Winter, Robert S. |
| The target assessment model as an international standard for self-assessment.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Fountain, Mark |
| The town hall factory: the applicability of manufacturing operations management to public services.(Managing Innovation in Public Services) | Business, general | Millar, Colin |
| The use of hoshin kanri planning and deployment systems in the service sector: an exploration.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Marsden, Neal |
| Total quality management and higher education in Malaysia.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Kanji, Gopal K., Tambi, Abdul Malek A. |
| Total quality management and new patterns of work: is there life beyond empowerment?(Managing Innovation in Public Services) | Business, general | Moon, Chris, Swaffin-Smith, Chris |
| Total quality management at The Dell Primary School.(Proceedings of the 3rd World Congress for Total Quality Management Business Excellence Through Quality Culture) | Business, general | Rowlands, Keith |
| Total quality management in Eastern European construction: the paradigm shift.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Cosma, Cristina, Duvel, Charles |
| Use of quality practices in manufacturing industries in Malaysia.(Proceedings of the 3rd World Congress for Total Quality Management: Business Excellence Through Quality Culture) | Business, general | Aziz, Zalina Abdul, Chan, Joseph Fat-Lam, Metcalfe, Andrew Viggo |
| What does outsourcing bring you that innovation cannot? How outsourcing is seen - and currently marketed - as a universal panacea.(Managing Innovation in Public Services) | Business, general | Cant, Michael, Jeynes, Lucy |
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