Achieving success in information systems outsourcing

Article Abstract:

The conventional wisdom is that companies should never outsource core functions. This study of thirty-four large companies, which outsourced for at least two years, demonstrates that outsourcing can be successful even when information systems are viewed as core functions. However, outsourcing negotiations must reflect the role of the company performing the outsourced functions and the nature of the outsourced work. A critical key to success in outsourcing arrangements lies in having tight contracts, even when the outsourcing vendor is viewed as a strategic partner or the IS function is considered to be core. This article offers prescriptions for writing contracts and creating balanced arrangements to enhance outsourcing success. (Reprinted by permission of the publisher.)

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Converting remote distribution centers to a frame relay based wide area network

Article Abstract:

The National Auto Parts Warehouse Inc has undertaken a project that is designed to unify the firm's four auto parts distribution centers within an overall corporate system. The project, which started in Jan 1996, involves the use of a new information system that would function through a wide area network. It includes the application of a warehouse management system with radio frequency bar code scanners integrated with operating, inventory and other software for improving overall warehouse management.

Telephone and telegraph apparatus, Telephone Apparatus Manufacturing, Motor vehicle parts and accessories, Motor Vehicle Parts, Motor Vehicle Parts Manufacturing, Local Area Network Equip, Automobile equipment and supplies industry, Automotive parts industry, Automotive parts, Computer networking equipment, Local area networks, National Auto Parts Warehouse Inc.

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Information technology in public services: towards the contractual organization?

Article Abstract:

Information technology (IT) outsourcing is a growing trend in the UK public sector. Research detailing factors that influence the success of IT outsourcing is presented. Two case histories of large-scale IT outsourcing involving central government and the National Health Service are examined and the issues they raise as to the core competencies within the organizations are discussed.

Information technology, Public sector

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