Chiquita case illustrates vulnerability of voice mail

Article Abstract:

Chiquita Brands International's dispute with the Cincinnati Enquirer over an alleged theft of voice mail messages has raised the question of voice mail security. The incident illustrates how companies's voice-mail systems vary in security. It also shows that companies are less likely to raise employee awareness of voice mail safeguards as opposed to computer and E-mail passwords. Reporter Michael Gallagher obtained 2,000 messages from Chiquita's voice-mail system during his investigation of the company for a series of newspaper articles. It has not been determined whether someone provided Gallagher with the messages, or whether Gallagher stole the messages for himself, as Chiquita officials have charged in a Federal District Court defamation suit against Gallagher. Chiquita had expressed confidence in its Octel Communications-designed system, which was introduced around 1990. Hackers have targeted most voice-mail systems since the technology's rise to US prominence in 1988.

Telephone Apparatus Manufacturing, Fruits and tree nuts, not elsewhere classified, Other Noncitrus Fruit Farming, Voice Store & Forward Equip, Bananas, Safety and security measures, Company legal issue, Cases, Computer hackers, Chiquita Brands International Inc., CQB, Voice mail, Litigation, Lawsuit/litigation, Hacker, Voice mail systems, Gallagher, Michael, Gannett Company Inc. Cincinnati Enquirer

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An upgrade game of stop-and-go

Article Abstract:

US Robotics 56K modem owners may experience difficulty upgrading to higher speeds available from the recent v.90 standard for all 56K modems. Owners of the modem's x2 technology can obtain a software patch from the US Robotics support Web site to attain the v.90 capability, which most major online services and carriers now offer. Minor difficulties can occur during a downloading that theoretically should last no longer than five minutes when assisted by a Modem Update Wizard. Connections between the computer and the server containing the wizard can stall during the downloading of the wizard, requiring numerous downloading attempts. Another snag can occur when the modem dials a US Robotics server, as the wizard may announce that the appropriate upgrade is unavailable. Confusion can take place among interlinking online providers, some of which have upgraded to v.90 recently.

Standard, Standardization, Telecommunications equipment industry, Product enhancement, Modems, Company technology development, U.S. Robotics Corp., USRX, 56Kbps modem

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Technology extends reach of aid for the troubled

Article Abstract:

Telepsychiatry is helping hospitals treat patients who live in remote areas. Hospitals can organize computers, medical equipment and closed-circuit and video teleconferences that allow professionals and patients to view one another's image through a video camera. Approximately 70 US telepsychiatry programs are currently in existence, compared to 46 in 1996, according to Dr. Ellen Rothchild, a Case Western Reserve University clinical professor of psychiatry and chairwoman of telemedicine services for the American Psychiatric Association. A managed care push toward hospital consolidation probably will force the number of telepsychiatry programs to rise. Many rural areas lack qualified professional help, but experts say telephsychiatry cannot replace face-to-face treatment. The technology seems to benefit patients such as children and adults suffering from anxiety.

Specialty outpatient clinics, not elsewhere classified, Outpatient Mental Health and Substance Abuse Centers, Mental Health Care, Equipment and supplies, Technology development, Telecommunications systems, Psychiatric services, Mental health services, Social issue, Social conditions, Videoconferencing, Videoconferencing equipment, Videoconferencing systems

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