Consumer response to service and product quality: a study of motor vehicle owners

Article Abstract:

A logit analysis was performed on events concerning a critical incident model. This framework describes the impact of quality in the product and its supporting services, and the interactions between these factors, on owner intentions about future acquisitions. Application of the model to data supplied by 659 motor vehicle owners showed that owners have a tendency to tolerate negative vehicle incidents, although negative service incidents can undermine owner perceptions of the dealer as well as the manufacturer. It was also found that positive critical incidents can balance negative critical incidents.

Automotive Repair Services, Automotive Repair and Maintenance, Automotive Repair Shops, Research, Purchasing, Product quality, Quality management, Automobile services industry, Automotive services industry, Consumer behavior, Automotive maintenance

---

Towards responsive vehicle supply: a simulation-based investigation into automotive scheduling system

Article Abstract:

The details on the contribution of cars produced by the current vehicle supply system in the previous years (2001 to 2004) in United Kingdom are discussed. The simulation analyses of the aspects of scheduling activities that determines the scope for improvements in the supply chain of the automotive schedule systems is also discussed. The result showed that the current vehicle supply system is not capable of supporting build-to-order (BTO) products.

Production data, Usage, Surveys, Simulation methods, Simulation, Automobile Industry

---

The genealogy of lean production

Article Abstract:

The evolution of the concept of lean production and its significance in the automotive industry are discussed.

Forecasts, trends, outlooks, Production management, Motor Vehicles and Equipment, Forecasts and trends, Market trend/market analysis, Transportation equipment industry, Automotive industry, Lean manufacturing

Similar abstracts:

• Abstracts: Measuring user's perceived portal service quality: An empirical study
• Abstracts: Collaboration in the boardroom: behavioral and performance consequences of CEO-board social ties. Identity confirmation networks and cooperation in work groups
• Abstracts: Managing integration and coordination in cross-functional teams: an international study of Concurrent engineering product development

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.