Measuring user's perceived portal service quality: An empirical study
Article Abstract:
Portals can be used internally for companies to provide employees with streamlined access to corporate information resources, therefore, based on the SERVQUAL model, a multi-dimensional scale was developed to analyze user-perceived portal quality. The results found that customer satisfaction is related to four factors like empathy, ease of use, information quality, and accessibility.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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The relationship between customer satisfaction and shareholder value
Article Abstract:
The relationship between customer satisfaction and shareholder value is examined. A positive association exists between customer satisfaction and shareholder value which is unaffected by the turbulence of financial markets after the beginning of the year 2000.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
User Contributions:
Comment about this article or add new information about this topic:
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