Determinants of customer satisfaction in a multi-channel B2B environment

Article Abstract:

The effects of channel satisfaction and multi-channel integration on relationship quality within a business-to-business (B2B)environment based on overall customer satisfaction are studied. Results reveal that multi-channel consistency, product and channel satisfaction, choice among channels, and payment equity affect customer satisfaction.

United Kingdom, Marketing, Business-to-business market, Business to business market, Company marketing practices, Report

---

ERA model: a customer oriented organizational change model for the public service

Article Abstract:

A customer-oriented model for organizational change in the public service sector involving three phases namely evaluation, re-evaluation and action is developed.

Taiwan, Public sector

---

Applying capability index to the supply network analysis

Article Abstract:

The use of capability index to monitor the supply chain performance of business firms to ensure customer specifications for products is discussed.

Hong Kong, Venture Analysis, Methods, Business enterprises, Logistics, Business logistics

Similar abstracts:

• Abstracts: Personality traits, employee satisfaction and affective commitment. Employee satisfaction: Does Kano's model apply?
• Abstracts: Interest alignment and coalitions in multiparty negotiation. Extending the faultline model to geographically dispersed teams: How colocated subgroups can impair group functioning
• Abstracts: Geographic and Industrial Diversification of Developing Country Firms. Firm Performance, governance structure, and top management turnover in a transitional economy
• Abstracts: When do firms use different types of customer accounting? Leisure motives of eating out in night markets. An information processing review of the subjective value of money and prices
• Abstracts: Quarterly economy review. Supplementary reports. Growth stocks with moderate risk

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.