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An assessment of post-project reviews

Article Abstract:

Many corporate entities conduct post-project reviews for any number of compelling reasons. However, research indicates that post-project reviews are frequently suspended and occasionally become completely disused. Even when they are conducted, their outcomes are not adequately communicated. Thus a study performed a detailed analysis of post-project reviews to determine whether they ought to be implemented and, if so, how they should be implemented.

Author: Busby, J.S.
Publisher: Project Management Institute
Publication Name: Project Management Journal
Subject: Business, general
ISSN: 8756-9728
Year: 1999
Business Methods, Methods, Project management, Usage, Business planning, Employee performance appraisals, Performance appraisals

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Cautions on the use of the SERVQUAL measure to assess the quality of information systems services

Article Abstract:

A new study investigates the reliability and validity of the modified SERVQUAL questionnaire devised by Kettinger and Lee (1995) in the assessment of the quality of information systems services.

Author: Prybutok, Victor R., Kappelman, Leon A., Van Dyke, Thomas P.
Publisher: Blackwell Publishers Ltd.
Publication Name: Decision Sciences
Subject: Business, general
ISSN: 0011-7315
Year: 1999
Standards, Research, Customer service, Management information systems, Information systems

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