An assessment of post-project reviews

Article Abstract:

Many corporate entities conduct post-project reviews for any number of compelling reasons. However, research indicates that post-project reviews are frequently suspended and occasionally become completely disused. Even when they are conducted, their outcomes are not adequately communicated. Thus a study performed a detailed analysis of post-project reviews to determine whether they ought to be implemented and, if so, how they should be implemented.

Business Methods, Methods, Project management, Usage, Business planning, Employee performance appraisals, Performance appraisals

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Cautions on the use of the SERVQUAL measure to assess the quality of information systems services

Article Abstract:

A new study investigates the reliability and validity of the modified SERVQUAL questionnaire devised by Kettinger and Lee (1995) in the assessment of the quality of information systems services.

Standards, Research, Customer service, Management information systems, Information systems

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