Establishing customer relationship management framework in nursing homes

Article Abstract:

A customer relationship management (CRM) framework for nursing homes in Taiwan is presented. Case management customer relationships, information management customer relationships and care management customer relationships are the three aspects included in CRM for improving the service quality of nursing homes.

Marketing procedures, Evaluation, Customer relationship management, Customer relations

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Enhancing care services quality of nursing homes using data mining

Article Abstract:

Data mining cluster analysis is used for the development of a customized care service strategy in nursing homes for the residents of Taiwan. The residents are effectively divided into four clusters for providing them an important referential foundation for nursing homes in their daily care services.

Usage, Data warehousing/data mining, Data mining, Service enhancement

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Application of quality function deployment launches to enhancing nursing home service quality

Article Abstract:

A study on the improvement in handling the emergency cases and the recruitment of specialized medical personnel, thus developing service quality by the nursing organizations, is discussed.

United States, Product quality, Analysis, Services, Quality management, Computational complexity, Computational complexity (Machine theory)

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